Terms & Conditions

Terms and Conditions

“You” or “your” means the consumer, purchaser, browser or any and all persons who are viewing, browsing, or purchasing any product or looking at potentially purchasing a product on www.Medicinal Herb Store and includes but is not limited to an individual, corporation, partnership, association, firm, or any other legal entity.

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to MEDICINAL HERB STORE indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by MEDICINAL HERB STORE.

MEDICINAL HERB STORE reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MEDICINAL HERB STORE reserves the right at any time after receipt of your order to accept or decline your order for any reason. MEDICINAL HERB STORE reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

By purchasing any and all products on MEDICINAL HERB STORE you confirm that you have consulted with or spoken to one of our herbalists and that the product  you are purchasing was recommended under the care of our herbalist, herbal practitioner or a naturopath.



Medicinal Herb Store is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

You acknowledge that you are not allergic to any of the ingredients listed on Medicinal Herb Store’s products and by purchasing any product from Medicinal Herb Store you hold Medicinal Herb Store harmless for any and all contra-indications you may suffer by consuming Medicinal Herb Store’s products if the products are labeled correctly.

Shipping and Delivery

Customers give authority for their order to be left unattended at their delivery address unless otherwise stated by the customer in the comments field. Medicinal Herb Store will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.

Certain factors such as order size, weight and shipping address may require us to ship via another method. Medicinal Herb Store reserves the right to change your shipping method in these cases.

The delivery times provided by MEDICINAL HERB STORE are 3-10 working days and these are estimates only. MEDICINAL HERB STORE will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.

The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Last house at end of driveway”, “Office hours 9-5”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel in garden shed”. MEDICINAL HERB STORE cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.

Medicinal Herb Store is not responsible for your items once they leave our posession. We encourage you to arrange with us beforehand to obtain shipping insurance. It is also given as an option on the checkout page. This applies only to Domestic Shipping.

International shipping there is no tracking unless you request beforehand and arrange payment. The cheapest possible shipping is used for international shipping.

Refunds & Returns

We offer 90 day money back guarantee minus the return shipping. We recommend sending returns via registered post as we do not accept responsibility for lost items. Customer must contact Medicinal Herb Store before any returns or exchanges are accepted.  Exchange requests are subject to availability of stock. Should your product request be unavailable a refund will be provided. Medicinal Herb Store does not accept cash as a form of payment and takes no responsibility for cash sent via post.

Any items returned outside of this period or items returned damaged or soiled will be the responsibility of the customer to retrieve. Medicinal Herb Store will not pay to return these items to you.

Please see our Returns Policy for more details.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Medicinal Herb Store cannot accommodate all address change requests.

Medicinal Herb Store takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.


Prices are subject to change without notice. All credit cards are charged in U.S Dollars.

Order Cancellations

If notified before goods have been dispatched, MEDICINAL HERB STORE can accommodate order cancellations. If items have been shipped, MEDICINAL HERB STORE reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MEDICINAL HERB STORE shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

MEDICINAL HERB STORE shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, MEDICINAL HERB STORE shall immediately issue a credit to your credit card account in the amount of the charge.


This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that MEDICINAL HERB STORE is not responsible for the operation of or content located on or through any such site.

PayPal Express Checkout

Customers choosing to checkout with PayPal Express will automatically have their order shipped Express Shipping (no signature required) unless bulky. The order will be shipped to the address selected in your PayPal account. Once the order has been shipped Medicinal Herb Store cannot alter your delivery address or shipping method. Medicinal Herb Store will accept no responsibility for an incorrect address supplied.

Promotions & Gift Cards

Promotions, discounts and promotional codes (collectively “Promotions”) are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.

One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.

Promotions do not apply to gift certificates, shipping, GST or duties or similar services.

Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.

For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.

For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.

If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.

If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.

Promotional items are available only while supplies last; Medicinal Herb Store does not issue rain checks for items that run out of stock.

Medicinal Herb Store can, at its sole discretion, extend or terminate a Promotion at any time.

Medicinal Herb Store has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.

By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.

All promotional spend levels and discounts are in Australian Dollars (AUD).